JOIN THE HARMONY HOUSE TEAM
Harmony House is a non-profit organization dedicated to the mission of providing shelter, advocacy and education to survivors of domestic violence. This includes the operation of a 168-bed facility that provides emergency shelter, transitional housing and support services to survivors. Harmony House also provides outreach support services and prevention education services. Harmony House, the first domestic violence shelter in Missouri, employees 38 full and part-time staff and remains the largest domestic violence shelter in the state. We strive to provide an innovative, engaging and rewarding work environment while fulfilling our mission of breaking the cycle of domestic violence.
If you are a passionate, energetic and responsible individual who is committed to helping survivors of domestic violence make the transition to a life free from abuse, we invite you to submit your application.
Outreach Case Manager
Send resume to firstname.lastname@example.org
Our Outreach Case Managers report directly to the Operations Director and work closely with the Outreach Coordinator and in-house and outreach case management teams to fulfill the following responsibilities:
- Assessing safe housing and safety planning needs for prospective and enrolled Outreach clients, completing intakes with referred clients and assessing their immediate needs and long-term goals, including development, documentation, and implementation of action plans to meet identified goals.
- Providing ongoing education to clients about domestic violence, healthy relationships, and personal growth.
- Assisting clients in securing additional support services as needed, such as mental health services, medical services, housing, employment, education, and childcare.
- Providing court advocacy for legal proceedings pertaining to domestic violence, including Children’s Division, family court, and civil and judicial court cases, assisting in ex parte court check-in process.
- Transporting clients to appointments or meetings, when necessary, or providing them with access to public transportation.
- Ensuring proper documentation of all data and case notes for clients within 72 hours of any interaction.
- Maintaining confidentiality and safety of self, clients, and coworkers at all times.
- Attending all mandatory staff meetings including weekly Case Management Meetings and month Outreach and Staff Communications Meetings.
- Participating in at least 40 hours of training in first year of hire and 8 hours of approved training per year thereafter.
- Other duties as assigned.
This is a full-time position that offers benefits including medical, dental, and vision insurance and paid time off. Normal working hours are 8am to 4:30 pm Monday through Friday but are flexible according to client need.
- Previous experience working in Case Management preferred; Bachelor’s Degree in Human Services, Social Work, Psychology, Sociology, Criminal Justice or other related field required.
- Excellent written and verbal communication skills and the ability to work effectively with teammates and community organizations.
- Valid driver’s license, dependable vehicle, and insurance coverage required.
- Must pass a criminal background check and pre-employment drug screening.
Send resume to email@example.com
Advocates report directly to the shelter director and are responsible for maintaining the Advocate Office and shelter security. The Advocate Office is staffed 24/7 and our Advocates work three main shifts: 1st shift from 8a-430p, 2nd shift from 4p-1230a, and 3rd shift from 12a-830a.
All Advocates will work closely with other team members to fulfill the following duties:
• Maintaining the security of the shelter at all times; which includes monitoring cameras, viewing security doors to ensure safety of the shelter, viewing cameras at doors and gates to allow access to the shelter, having visitors sign in and out upon entry into the shelter.
• Ensuring that the Advocate Office is staffed at all times and coordinating with other Advocates to do so.
• Answering the phone in the Advocate Office, providing advocacy and assistance to crisis/hotline calls, and providing callers with appropriate referrals and information.
• Assisting in crisis intervention and managing crisis situations with callers and residents.
• Maintaining effective communication between self and the rest of shelter staff, including the maintenance coordinator and case management teams.
• Completing intakes upon client arrival at shelter; familiarizing residents with shelter policies and orienting them to the shelter.
• Assisting clients with developing a safety plan upon admittance to shelter; ensuring the client knows the safety plan before leaving shelter.
• Meeting client needs including handling medication, setting appointments within the facility, meeting hygiene needs, supplying cleaning supplies, resolving client issues and relaying important information to case management.
• Accurately completing required paperwork and data entry work in an organized and timely manner.
• Completing a shelter walk-through before every shift and at the end of the shift, assessing the condition of the shelter; cleanliness, maintenance issues, shelter security or hazards in the shelter; communicating concerns to the appropriate staff and resolving issues throughout the shift.
• Training volunteers and interns in the Advocate Office.
• Cleaning rooms and maintaining room turnover including minor physical labor – making all beds, taking out trash, sweeping, mopping, and sanitizing rooms.
• Maintaining client safety and confidentiality at all times.
• Attend trainings and accrue at least 40 initial hours of training.
• Required to attend all mandatory staff meetings.
1. Previous experience working with domestic violence survivors or in human services preferred.
2. Must have compassion, tolerance, and ability to assist in crisis situations.
3. College degree in a human services related field or High School Diploma with experience equivalent to a college degree.
4. Excellent written and verbal communication skills and the ability to work effectively with survivors of domestic violence, staff, volunteers and other community organizations.
5. Must have valid driver’s license, a dependable vehicle and insurance coverage. Must be able to work flexible hours as necessary. Must pass a background check.
6. MUST BE ABLE TO MULTITASK, PRIORITIZE, AND WORK INDEPENDENTLY AS WELL AS AS PART OF A TEAM. These skills are so important when working in a high-traffic, crisis setting.
This is a full-time position that offers benefits, including health insurance, IRA (after 1 year) and paid vacation. Dependability is highly needed to be certain that the advocate office is properly staffed at all times and the shelter is running effectively.