JOIN THE HARMONY HOUSE TEAM
Harmony House is a non-profit organization dedicated to the mission of providing shelter, advocacy and education to survivors of domestic violence. This includes the operation of a 168-bed facility that provides emergency shelter, transitional housing and support services to survivors. Harmony House also provides outreach support services and prevention education services. Harmony House, the first domestic violence shelter in Missouri, employees 38 full and part-time staff and remains the largest domestic violence shelter in the state. We strive to provide an innovative, engaging and rewarding work environment while fulfilling our mission of breaking the cycle of domestic violence.
If you are a passionate, energetic and responsible individual who is committed to helping survivors of domestic violence make the transition to a life free from abuse, we invite you to submit your application.
Job Title: Outreach Case Manager
Our Outreach Case Managers work with non-residential clients who are or have been victims of domestic violence. This team reports directly to the Operations Director and works closely with the Outreach Coordinator and case management teams to fulfill the following responsibilities:
- Assessing safe housing and safety planning needs for prospective and enrolled Outreach clients, completing intakes with referred clients and assessing their immediate needs and long-term goals, including development, documentation, and implementation of action plans to meet their identified goals.
- Providing ongoing education to clients about domestic violence, healthy relationships, and personal growth.
- Assisting clients in securing additional support services as needed, such as mental health services, medical services, housing, employment, education, and childcare.
- Providing court advocacy for legal proceedings pertaining to domestic violence, including Children’s Division, family court, civil and judicial court cases, and assisting in ex parte court check-in process.
- Transporting clients to appointments or meetings, when necessary, or providing them with access to public transportation.
- Ensuring proper documentation of all data and case notes for clients within 72 hours of any interaction.
- Maintaining confidentiality and safety of self, clients, and coworkers at all times.
- Attending all mandatory staff meetings including weekly Case Management Meetings and monthly Outreach and Staff Communications Meetings.
- Participating in at least 40 hours of training in first year of hire and 8 hours of approved training per year thereafter.
- Other duties as assigned.
This is a full-time position that offers benefits including medical, dental, and vision insurance and paid time off. Normal working hours are 8am to 4:30 pm Monday through Friday but are flexible according to client need.
- Previous experience working in Case Management preferred; Bachelor’s Degree in Human Services, Social Work, Psychology, Sociology, Criminal Justice or other related field required.
- Excellent written and verbal communication skills and the ability to work effectively with teammates and community organizations.
- Valid driver’s license, dependable vehicle, and insurance coverage required.
- Must pass a criminal background check and pre-employment drug screening.
Job Title: In-House Case Manager
All in-house case managers report directly to the Case Management Coordinator and are responsible for goal- and action-planning with the individuals or families assigned to them. Teamwork with the rest of our shelter teams is essential to meeting the needs of residents at Harmony House.
In-house Case Managers generally provide services specifically to single adult residents, parents without children at intake and with no plan for reunification, and pregnant moms before 20 weeks gestation. Family Case Managers generally provide services specifically to parents with children at intake into shelter, parents without children at intake but who are working toward reunification, and pregnant moms at 20 weeks or further gestation.
Responsibilities for all case managers include:
- Assessing clients’ initial needs and developing action plans to meet goals as identified by the client through the duration of their residency.
- Ensuring clients’ progress needs are met by making appropriate referrals and assisting clients in connecting with other agencies for resources and services.
- Informing clients of all services offered through Harmony House and encouraging clients to participate in shelter activities and education services provided onsite.
- Providing appropriate and culturally-sensitive crisis intervention services.
- Facilitating a weekly class pertaining to the dynamics of domestic violence for shelter residents and Outreach clients.
- Following guidelines for service provision as laid out in the Harmony House Employee, Shelter Policy, and In-House Case Management Manuals.
- Ensuring proper documentation of all data in the HMIS-comparable database Apricot and paperwork in client’s permanent file within 72 hours of any interaction.
- Ensuring that confidentiality and safety are maintained at all times.
- Participating in the “on-call” rotation.
- Participating in 8 hours of training per year and attending all mandatory staff meeting and events.
Family Case Managers work closely with our Family Advocate team to fulfill the following responsibilities to best support children:
- Assessing the physical, developmental, psychological and social needs of children in shelter and making needed referrals to the child’s parent.
- Communicating with Springfield Public Schools regarding transportation for school-aged children in shelter and any outstanding issues or concerns either organization faces with participating families.
- Assisting families in obtaining secure childcare or daycare outside of Harmony House upon the family’s exit from shelter.
- Previous experience working in case management preferred.
- Bachelor’s Degree in Human Services, Social Work, Criminal Justice, Psychology, Sociology, or other related field required.
- Previous experience working with survivors of domestic violence or abuse preferred.
- Excellent written and verbal communication skills and the ability to work effectively with staff, volunteers, and community organizations.
- MUST HAVE valid driver’s license, dependable vehicle, and insurance coverage.
- MUST PASS A CRIMINAL BACKGROUND CHECK.
This is a full-time position that offers benefits, including medical, dental, and vision insurance and paid time off. Normal working hours are 8:00 am through 4:30 pm Monday through Friday. Submit your application above. Send resume to Kristen Snell at firstname.lastname@example.org